We make one of the apps on this page, so read it with that in mind. Prices and features of other apps come from their Shopify App Store listings, checked on November 14, 2026. Plans change: check the listing before you decide.
On this page
There’s no single best survey app. There’s the best one for what you’re trying to learn. We make one of the apps below (HearAbout), so it’s listed with the same facts as the others: price, reviews, badge, and what it’s best at.
At a glance
Prices and reviews from each app’s Shopify App Store listing, checked November 14, 2026.
| App | Best for | Starting price | Reviews | Built for Shopify |
|---|---|---|---|---|
| HearAbout (ours) | Attribution on the Thank you page, answers as order tags | Free during launch | New, none yet | Yes |
| Grapevine | Unlimited responses for one flat price, broad survey types | $25 a month, 14-day trial | 5.0 (242) | Yes |
| Zigpoll | Surveys everywhere: post-purchase, exit-intent, email, SMS, POS | Free up to 50 responses a month | 5.0 (604) | No |
| Fairing | Integrations (25+), LTV analysis, AI insights | Free up to 200 orders a month | 5.0 (196) | No |
| KNO | Customer research, benchmarks, analytics integrations | $19 a month, 7-day trial | 4.9 (119) | No |
HearAbout: attribution, kept in Shopify
Our app. A one-tap “How did you hear about us?” on the Thank you and Order status pages, with up to 10 questions, follow-ups for some buyers, and audiences by new or returning customer, order value, market and product. Each answer tags the order (hdyhau:tiktok); Results shows sales by channel next to Shopify’s last click, and value after 90 days. Shopify Flow, Google Sheets and a weekly email report.
Not for you if you need Klaviyo integration, email or SMS surveys, or an API.
Grapevine: one price, unlimited responses
$25 a month with unlimited responses and no overage fees, on the App Store since 2017. Post-purchase, NPS, CSAT, attribution and on-site surveys, plus email and POS. Targeting by order value, product, country, payment method and customer type, and data sent to Shopify Flow, Klaviyo, GA4 and Google Sheets. Its listing also mentions querying your survey data with your own AI assistant through MCP.
Not for you if you want a free plan.
Zigpoll: the widest range of survey types
Post-purchase, exit-intent, product page, cart, email, SMS and POS surveys in one tool, with AI sorting of written answers and weekly insight reports. The free Lite plan includes 50 responses a month; paid plans are $39 (200 responses), $129 (600) and $399 (unlimited).
Not for you if you’ll have many hundreds of post-purchase responses a month and only need that one survey.
Fairing: integrations and analysis
Free up to 200 orders a month, then $49 to $149 a month by order volume. Unlimited questions and responses, LTV analysis against answers, AI attribution insights, NPS, 25+ integrations including Klaviyo and Meta, and an API/MCP in beta.
Not for you if you’re past 200 orders a month and only use the attribution question.
KNO: research and benchmarks
Starter at $19 a month (1 survey, 3 questions), Analyst at $119 (2 surveys, 12 question types, benchmarks, 2 integrations) and Pro at $299. SMS and email surveys, and integrations with tools like Triple Whale, Peel and Klaviyo.
Not for you if you want more than 3 questions without moving to the $119 plan.
How to choose
- Only want to know where buyers come from? HearAbout, or a free tier of Fairing or Zigpoll if you’re small.
- Want one flat price and unlimited responses with many survey types? Grapevine.
- Surveying shoppers who haven’t bought yet? Zigpoll.
- Answers must flow into Klaviyo or your analytics stack? Fairing, Grapevine or KNO.
Questions people ask
Do I need a paid survey app?
Not to start. Several apps have free plans or launch pricing. Pay when you need something specific, like integrations with your email tool, more survey types or more responses than a free tier allows.
Which app has the most reviews?
Of the five here, Zigpoll (604), Grapevine (242) and Fairing (196) had the most App Store reviews on November 14, 2026. HearAbout is new and had none yet.