We make one of the apps on this page, so read it with that in mind. Prices and features of other apps come from their Shopify App Store listings, checked on November 14, 2026. Plans change: check the listing before you decide.
On this page
Zigpoll is a broad survey tool: post-purchase, exit-intent, product page, cart, email, SMS and even Shopify POS. HearAbout, our app, only does the post-purchase survey. If that’s the only Zigpoll survey you run, the comparison is mostly about response limits.
The short version
- Pick HearAbout if you only survey after checkout and you’re outgrowing Zigpoll’s 50 free responses a month.
- Pick Zigpoll if you also survey shoppers on your storefront, by email or SMS, or at your POS, or you want its AI theme sorting of written answers.
Responses and price
From the App Store listings, checked November 14, 2026:
| Responses a month | Price | |
|---|---|---|
| Zigpoll Lite | 50 | Free |
| Zigpoll Standard | 200 | $39 a month ($348 a year) |
| Zigpoll Advanced | 600 | $129 a month ($1,164 a year) |
| Zigpoll Premier | Unlimited | $399 a month ($3,588 a year) |
| HearAbout | Unlimited | Free during launch |
A store with 1,000 orders a month and a 50% response rate gets about 500 responses, which is Zigpoll’s Advanced plan.
Features compared
| HearAbout | Zigpoll | |
|---|---|---|
| Thank you and Order status page survey | Yes | Yes |
| Exit-intent, product page, cart surveys | No | Yes |
| Email, SMS, POS surveys | No | Yes |
| Revenue and average order by channel | Yes | Yes |
| Compare with Shopify’s last click | Yes | Not listed |
| NPS | Yes | Yes, with CSAT |
| Follow-ups by answer, new or returning customers | Yes | See listing |
| AI sorting of written answers | No | Yes, with weekly insights |
| Order tags and metafield with the answer | Yes | See listing |
| Shopify Flow, Google Sheets | Yes | Yes, plus Klaviyo and others |
| API / MCP access | No | Advanced and Premier |
| Built for Shopify badge | Yes | No |
| Reviews on the App Store | None yet (new app) | 5.0 from 604 |
When to keep Zigpoll
Zigpoll’s strength is breadth: one tool for every kind of survey, a large number of happy reviews since 2019, and AI sorting of open-ended answers. If you use two or more of its survey types, replacing it with a single-purpose app makes your setup more complicated, not less.
When HearAbout fits better
You only use the post-purchase question, you want the answer as a tag on each Shopify order, and you’d rather not count responses each month.
HearAbout by Centubo. Asks buyers how they found you on the Thank you page and shows which channels bring in sales. Free during launch.
Install on ShopifyQuestions people ask
What happens when Zigpoll's free plan runs out of responses?
Zigpoll's free Lite plan includes 50 responses a month. More responses need a paid plan, starting at $39 a month for 200. Check the listing for how the limit is applied.
Can HearAbout do exit-intent or product page surveys?
No. HearAbout only runs after checkout, on the Thank you and Order status pages. For surveys on your storefront, Zigpoll is the better tool.