We make one of the apps on this page, so read it with that in mind. Prices and features of other apps come from their Shopify App Store listings, checked on November 14, 2026. Plans change: check the listing before you decide.
On this page
Fairing is one of the original post-purchase survey apps on Shopify, with a long list of integrations. HearAbout is our app, newer and narrower. Here’s how they compare for a store that mainly wants to know where buyers come from.
The short version
- Pick HearAbout if your main question is “How did you hear about us?” plus a few follow-ups, you want sales by channel inside Shopify, and you’d rather not pay $49 or more a month once you pass 200 orders.
- Pick Fairing if you need its integrations (Klaviyo, Meta and 25+ others), LTV analysis against survey answers, its AI insights or its API, and the price fits your volume.
Price at your order volume
From the App Store listings, checked November 14, 2026:
| Orders a month | Fairing | HearAbout |
|---|---|---|
| Up to 200 | Free | Free during launch |
| 201–500 | $49 a month | Free during launch |
| 501–1,000 | $99 a month | Free during launch |
| 1,001–5,000 | $149 a month | Free during launch |
Fairing’s paid tiers have a 14-day free trial and all paid plans include the same features. HearAbout’s launch pricing includes every feature and unlimited responses.
Features side by side
| HearAbout | Fairing | |
|---|---|---|
| Survey on Thank you and Order status pages | Yes | Yes |
| Works on every Shopify plan | Yes | Yes |
| Question types | Single, multiple choice, text, NPS, 1–5 rating | Several, including NPS |
| Questions per survey | Up to 10 | Unlimited |
| Follow-up questions based on answers | Yes | Yes |
| Target new or returning customers | Yes | Yes |
| Target by product, order value, market | Yes | By product purchased and geography |
| Order tags with the answer | Yes (hdyhau:tiktok) |
See listing |
| Sales and average order by channel | Yes | Yes |
| Compare with Shopify’s last click | Yes | See listing |
| Value per channel after 90 days | Yes | LTV analysis |
| Translations | Yes, buttons in 9 languages | Yes |
| Discount code after answering | Same code or a unique one-use code | See listing |
| Shopify Flow | Trigger and a ready template | See listing |
| Google Sheets, weekly email report, CSV | Yes | See listing |
| Klaviyo, Meta and other marketing integrations | No | Yes, 25+ |
| AI-generated attribution insights | No | Yes |
| API / MCP | No | Yes (beta) |
| Built for Shopify badge | Yes | No |
| Reviews on the App Store | None yet (new app) | 5.0 from 196 |
“See listing” means Fairing’s App Store page doesn’t state it; check their docs if it matters to you.
When Fairing is the better choice
Be honest with yourself about these:
- Your survey answers feed Klaviyo flows or ad audiences. Fairing’s integrations are the main reason to pay for it. HearAbout keeps answers in Shopify (tags, metafields, Flow) and Google Sheets.
- You want an analyst’s view of LTV by channel, AI summaries or an API for your data team.
- You value a long track record. Fairing has been on the App Store since 2018 with 196 reviews. HearAbout launched on October 29, 2026.
When HearAbout is enough
- You use the survey for one decision: which channels to spend on.
- You want the answer on the order itself, filterable in Shopify’s order list by tag.
- You’re past Fairing’s free 200 orders and don’t use the integrations that the paid plan pays for.
How to switch without losing your history
- Export your Fairing responses before you uninstall anything.
- In HearAbout, rename the answers to match the ones you used in Fairing, so your reports read the same.
- Keep both surveys from running at once: run HearAbout’s survey, then turn Fairing’s off the same day.
- Note the switch date. When you compare periods, compare HearAbout weeks with HearAbout weeks.
HearAbout by Centubo. Asks buyers how they found you on the Thank you page and shows which channels bring in sales. Free during launch.
Install on ShopifyQuestions people ask
Is HearAbout free?
Yes, during the launch period, with every feature and unlimited responses. If that changes, Shopify asks you to approve any price before anything is charged.
Can I import my Fairing answers into HearAbout?
Not directly. Export your Fairing data before you switch, and keep the same answer names and order tag style in HearAbout so your Shopify order tags stay comparable over time.
Does HearAbout integrate with Klaviyo?
Not today. HearAbout sends answers to Shopify Flow and Google Sheets, tags orders and saves answers in an order metafield. If Klaviyo segments built from survey answers are central to your marketing, Fairing is the better fit.